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OneCause

OneCause

Overview

What is OneCause?

OneCause, headquartered in Indianapolis, offers their fundraising solutions supporting mobile bidding for auctions or peer-to-peer giving, Text2Give, and support for ticket sales for fundraising events. OneCause pricing plans support various service levels, including feature breadth for large giving organizations or…

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Recent Reviews

OneCause is 2nd to None!

10 out of 10
March 11, 2024
OneCause has all the tools for the best fundraising platform for our non-profit! It is user-friendly and donor-friendly with incredible …
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Customer Service Star

10 out of 10
February 27, 2024
Incentivized
Two of our committees use OneCause for fundraising auctions -- we've used it for 13 auctions to date, including a few virtual actions …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is OneCause?

OneCause, headquartered in Indianapolis, offers their fundraising solutions supporting mobile bidding for auctions or peer-to-peer giving, Text2Give, and support for ticket sales for fundraising events. OneCause pricing plans support various service levels, including feature breadth for large…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.onecause.com/solutions/plan…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is OneCause?

OneCause creates fundraising software that helps nonprofits engage donors and raise more money. To date, OneCause states their fundraising software has enabled 11,000 cause-driven organizations to raise more than $6.5B through more than 60,000 fundraising events and campaigns.


For more information and resources to guide fundraising efforts, visit www.onecause.com.

OneCause Screenshots

Screenshot of an example, creative peer-to-peer fundraising campaigns that can be launched, used for donate occasion campaigns, challenges of any kind, memorial and tribute programs, and year-round “DIY” fundraising programs.Screenshot of an example customizable event or online auction website for each fundraising campaign can be used to manage:  

- Online Auctions
- Ticket Sales / Sponsorships
- Donations Collections
- Sharing Event DetailsScreenshot of a Scoreboard, that can be projected at an event to highlight fundraising and engage audiences (both virtual and in-person).Screenshot of the OneCause Fundraising Platform, that eliminates the need for paper bid sheets to engage donors.Screenshot of a presentation of online Fundraising and Text2Give® helps nonprofits to reach new donors and fundraise all year long.

OneCause Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, Canada
Supported LanguagesEnglish

Frequently Asked Questions

OneCause, headquartered in Indianapolis, offers their fundraising solutions supporting mobile bidding for auctions or peer-to-peer giving, Text2Give, and support for ticket sales for fundraising events. OneCause pricing plans support various service levels, including feature breadth for large giving organizations or smaller entities.

GiveSmart, Classy, and Greater Giving are common alternatives for OneCause.

Reviewers rate Support Rating and Implementation Rating highest, with a score of 9.7.

The most common users of OneCause are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(153)

Attribute Ratings

Reviews

(1-25 of 63)
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Score 10 out of 10
Vetted Review
Verified User
OneCause has all the tools for the best fundraising platform for our non-profit! It is user-friendly and donor-friendly with incredible customer support! The funds are available almost immediately and you are not required to jump through hoops like Facebook fundraiser options! We have raised more money and are quicker than ever due to an easy back-end setup and attractive front-end!
  • Silent auction
  • In-person fundraising
  • Customer service
  • Customer-friendly usability
  • Visually and aesthetically appealing
  • Ticket sales back end process
Online Fundraising, in-person events, and specific campaigns for fundraising events throughout the year! Silent auctions are easy to set up! It also allows texts to be sent to donor lists and emails to help nurture the audience!
February 28, 2024

Makes Events Run Smoothly

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OneCause with our largest fundraiser of the year - our Great Chefs' Dinner. We have a silent and live auction, fund a need and we do seating and manage supporters on the OneCause software. We also have used OneCause for an online auction and ticketing to a few smaller events.
  • Reports generated after the event are excellent
  • Very easy to set up auction site with descriptions & photos, extremely user friendly
  • Support is always available, patient and helpful
  • On site personnel during events are extremely helpful
  • Seating and table management with software is very efficient
  • Photo sizing for auction packages can be challenging at times, a greater variety of sizing would be easier for the user
We use OneCause for Auction & Events and have been extremely pleased with it.
February 27, 2024

OneCause Success

Ashley Drew | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OneCause as our p2p fundraising platform for our special events and initiatives. It is very user-friendly, and we have had a wonderful response from our constituents that say it is much easier to raise money than with our previous platform.
  • Facebook integration
  • Simplifies the registration process
  • Staff can create campaigns on their own easily
  • Their support staff is incredible
  • Adding an umbrella function for corporations with multiple departments participating in events or multiple locations, so all of their fundraisings can show a grand total and how much each individual group has raised.
Their customer service team is incredible. If you have a question or need assistance, they are quick to respond or send a video showing you how to solve your issue. They also answer the helpline. I've worked with many platforms over the last 18 years, and OneCause is by far my favorite to work with on the back end, in addition to not having to handhold participants through the registration process. It is very easy to use, and many of our constituents who are not tech-savvy have had tons of success and positive feedback on the new platform.
February 27, 2024

Customer Service Star

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Two of our committees use OneCause for fundraising auctions -- we've used it for 13 auctions to date, including a few virtual actions during COVID. The auction software we used prior to OneCause did not offer mobile bidding, which is an expectation for auction fundraisers in our area and has been well-received by our auction attendees.
  • Customer service is outstanding.
  • The software is easy to use by those setting up the auction.
  • The software the bidders see on their devices is user friendly.
  • [Redacted] sent an email on 10.21.2020 both the Mobile Bidding solution and the Virtual Event Center for a special price. I responded that I was interested but was never contacted.
  • When we resigned our contract for our 4th year of service, I got an introductory message like we were new customers. I sent an email to [redacted] to make sure everything is in order and never heard back
  • I wish the credit card swipers had connection options and worked with non-Apple products -- usb-c, lightning, usb, etc.
OneCause is well suited for fundraising auctions that use mobile bidding, for taking one-time donations, and for recognizing donors and sponsors. It's been appropriate for all our auctions. We've used text2give once and it worked well but we don't have a lot of experience in that area.
Marc Alexander | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OneCause to manage our annual dinner and auction, which, as a small non-profit, is our largest fundraiser of the year. Bidpal through OneCause allowed us to shift our entire auction online and to a virtual format during COVID, and we're excited to try out the in-person module as well at next spring's event.
  • Allows users to bid on items anywhere in the world through their smartphone or computer
  • Integrates attendee data seamlessly with other fundraising software such as Raiser's Edge
  • Allows organization to custom build their auction website through their module
  • Easily collects donations and transfers them to your organization's financial accounts
  • When building a custom page, adding images and video is a tedious and cumbersome process
OneCause is well suited for in-person or online fundraising events and is the perfect platform for any auction. As an organization, we have not yet explored their other options, but their Bidpal software allowed us to shift our annual auction online, increasing revenue and saving both staff and constituent time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OneCause for our Silent Auction and Fundraising Donations for our annual Gala and events throughout the year. We also like that we can create a landing page that is customizable for our event to have a website directly to our auction and fundraising. This allows us to have a larger donor reach and also is secure for our user's information.
  • CUSTOMER SERVICE!
  • User friendly for bidders and donations!
  • Great reports for tracking.
  • I genuinely can't think of anything I'd suggest improving.
OneCause is VERY well suited for any organization that needs organized fundraising. It's great for organizations who need a wide reach with the ability to have a user-friendly, secure online bidding donation portal. It is well suited if you are not very tech savvy as their customer service will help you each step of the way.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use OneCause every year for our annual auction fundraiser. This software helps us to run a large auction (over 350 items) and track our attendees, donors, and bidders. Our bidders have an easy online bidding process that is enjoyable for them while also helping us to raise more money through this event. Our auction has grown in the amount raised thanks to the ease and robust features of this auction software.
  • Easy online bidding process for our participants (especially using the older software).
  • Detailed tracking and organization for our auction staff to manage everything in one place.
  • Excellent and proactive customer service in the months leading up to the event and in-person at the event itself.
  • They rolled out new bidding software that we used in 2022, which was not good. It was hard for our bidders to use and hard for our staff to use to run the event. We switched back to the "old" software for our 2023 event, and that was much better.
  • There are just a few minor improvements we would like to see in the "old" software: better quality picture options for the auction items and the ability to "round up" with a donation during online checkout.
If you want an easy and user-friendly online bidding software, then the "old" software from OneCause is a great choice. It will engage your bidders and participants and help you to run a smooth event. If you have a new or inexperienced team running the event, the customer service from OneCause will be very helpful to get them up to speed. They have extensive help articles and are always available to answer specific questions. We've used the software for 5 years, so we don't need as much help now, but the customer service when we do need help is still excellent. The ability to have an on-site representative at our event has always been a huge help and relief. The newer software that OneCause rolled out in 2022 was built to do a lot more than just Auctions, and we found it to be lacking in the auction functionality. If you're just doing an online auction, then the "old" OneCause software is probably a better choice. Also, this software is not the cheapest option. We pay around $3,000 - $4,000 per year to use this software at our event (includes an on-site representative). It's money well worth it for us as it's helped our Auction to raise over $100,000 each year, but if you have a smaller fundraising goal, spending this much on software may not be worthwhile.
Brian Wachtel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use OneCause for some of our fundraiser, including those with ticket sales or a silent auction component. We did not have an auction software platform that we were happy with, so OneCause was an ideal solution when we starting seeking a new provider.
  • Great customer service so that is responsive to questions or issues
  • Easy platform to process donations and payments with quick turnaround of finances
  • Easy to learn and use platform that allowed us to build out a robust and diverse silent auction
  • We wish the software was more conducive to a hybrid auction
  • The on-site assistance did not provide an upgrade to our own staff
  • We would like the ability to showcase multiple photos on auction descriptions
OneCause is well suited to large fundraising events for ticket sales, silent auctions, or other fundraising components.

OneCause is not the solution if you do not want to conduct your auction online in which guests need to use their phones to bid.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use OneCause for ticket sales to our Gala and silent auction management. The software is easy to learn and we even have parent volunteers who work in it to help us set up everything.
  • Ticket Sales
  • Table Assignments
  • Silent Auction
  • Auction Item Donation
  • Overwhelming amount of reports
  • Photos in items and then the package has multiple photos
  • More website features
OneCause made our life much easier when it comes to event management and silent auction payments. It was a great tool for our internal team and parent volunteer team to stay on track and on the same page. It was very easy to fix data if there was a mistake made and I really appreciated the support team that was quick to getting back to me if I had a question.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I currently use OneCause the fundraising and suction platform - Bidpal. It makes it so easy to reach a bigger audience for auction and donating purposes, it saved us money, and we got to keep it all year long which is allowing us to make more money and do more things with the software.
  • The Support team is wonderful.
  • Makes everything so streamline and user friendly for all ages
  • It's helping us make more money which is the goal always!
  • It's going to take some time to fully understand the software. That is normal because it is such a powerful tool to learn.
I always have a ton of questions and we ended up purchasing this software very close to our big event, I was in panic mode because I was worried I wasn't going to figure the software out in time and our whole night was riding on the software. The support team would stay on the phone with me for an hour at a time and answer all my questions, they answer emails within 24 hours or faster. I felt very supoorted!
Hannah Arakelian-Niebuhr, MS | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OneCause for our silent and live auction management. Solves the issue of our team using paper bidding format, which is huge. We want our users to be able to bid from their phones at their seats, walking to get a drink, from home, etc.
  • Support
  • Ease-of-Use
  • Customizablility
  • More HTML customizable options (i.e. package listings/restrictions)
The OneCause platform is super user-friendly and easy to use. As an admin of our account and someone who hadn't used a platform like this before, I was really happy with the features and the ability to customize the Giving Center to look on-brand. We appreciated the support team's readiness and willingness to help us whenever needed, and they were always able to answer our super-specific questions.
Lauren Widenhofer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Turnstone Center for Children and Adults with Disabilities is a non-profit in Northeastern Indiana that uses OneCause as our only platform for all digital fundraising processes. OneCause makes it so easy for us to create impactful fundraising campaigns, sell tickets online to fundraising events, host live and silent auctions, and gather donations from across the world.
  • Simplify the online donation processes
  • Create impactful fundraising campaigns
  • Host events of all types (virtual, in-person, and hybrid)
  • Take payment options such as Apple Pay, Paypal, etc.
  • OneCause could have better integration with donor databases
  • I wish all of their fundraising platforms worked together. (Peer2Peer, the old event ticketing platform, Text2Give & their new event platform)
Turnstone would highly recommend OneCause for all digital fundraising needs. It has allowed us to host fantastic events, both in-person and virtual, with ease because of their ticketing system, auction capabilities and virtual streaming options. OneCause also allowed us to pivot during the COVID-19 pandemic and place a huge emphasis on our digital fundraising strategy. Their Peer2Peer platform allowed our supporters from across the country to create pages and ask their friends and family members to consider donating to Turnstone. We have steadily increased our new donor numbers and fully transitioned into the digital fundraising world. So many people have been able to come alongside Turnstone in supporting people with disabilities because of OneCauses' intuitive and easy to use fundraising software.
Rhonda Williams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We began using OneCause for our text to donate a few years ago. Recently we found that we needed a better software program to run our fundraising events. We were seeking one that could encompass all of our needs that surrounded several types of events ie: Gala, 5k, Chili Cook off and so many more. I knew fairly quickly that OneCause was going to be a great fit just because of the level of customer service that was displayed not only right away but through the entire onboarding process and throughout the first event. If you can imagine all the features that you could possibly need to run pretty much any type of event that is exactly what this software offers. We call it the "All in One-Cause" Because between the upbeat, friendly and super helpful staff to the product itself I would highly recommend OneCause for all your fundraising needs! Features include: Day of event support, Silent auction, raffle tickets, table assignments, easy check in experience, a truly seamless process, and so much more!
  • Customer Support
  • Same day Event Support
  • User friendly software
  • they thought of all the details
  • I don't have anything at this time
The best fundraising software ever!
Jenna Czaplewski | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OneCause to support the implementation and facilitation of our two annual fundraising events--our golf outing and gala. For the golf outing, OneCause helps us manage sponsorships and ticketing, as well as the sale of fixed-price packages. For our gala, we use OneCause for ticketing, sponsorships, fixed-price package sales, auctions, raffles, and more. Most recently, we have started using the new platform, which I'm very impressed with. I think the event site I can create with the new platform is more inviting and even easier to navigate than the previous product. And I love the new options, including allowing guests to check themselves in or let us know if they will pick up auction items the night of the event or at another time.
  • One-on-one and recorded training opportunities to learn how to use the platform
  • Innovates to make the platform easy for staff and guests to use and interact with
  • Customer services is knowledgeable and responsive
  • Salesforce integration
  • An "about the organization" section on the platform
OneCause is wonderful for facilitating in-person, hybrid, and virtual fundraising events.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use this software exclusively for event management for our two recurring events per year. Our biggest need was to find a software that could manage the capacity/robustness of one of our silent auction. The silent auction is only a small component of the larger event, and we also needed a software that could replace the need for a separate event website.
  • Silent Auction
  • Hosting multiple webpages
  • Mobile capabilities
  • Silent auction, particularly the items, could use some work. Each item only supports very small thumbnail images and there is no way to enlarge them.
  • Adding an email communication option with auction participants would be helpful instead of solely relying on text.
This is very beneficial for supporting complex events that include a silent auction component.
January 30, 2023

Easy Breezy

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We used OneCause as the platform for our silent auction primarily for bidding.
  • User interface on the day of our event was found to be easy by all who interfaced
  • Questions for set up/behind the scenes (help desk) was super helpful and quick
  • Clicking log in as an admin was tricky, as it wasn't a natural button for me to find
The auction feature and check out went really smoothly for both us behind the scenes as well as our guests.
January 30, 2023

Beyons expectations

Score 10 out of 10
Vetted Review
Verified User
Incentivized
One Cause is used for special events and fundraising to streamline and simplify the user experience. Previous databases were not intuitive for internal and external users, compounding staff time and frustrating others.
  • integrate with social media
  • intuitive program (easy to use)
  • online resources
  • ability to make pages more attractive - especially for auctions
OneCause makes peer-to-peer fundraising easy for the event organizer to use and tell their story through multiple platforms.

It is less appropriate as a main donor base software.
December 21, 2022

OneCause Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We hold several events through out the year and we use OneCause for most of them. Event planning, fundraising, ticket sales, auctions, etc
  • Ticketing
  • Auctions
  • Event Planning
  • The system is not user friendly
  • The system is not easy to navigate
OneCause is a great place to plan an event with check off lists to make sure you don't forget anything and reminder emails to alert the busy planner of upcoming steps in the process. The system has a place for everything from beginning to end including follow up after your event.
December 21, 2022

The One Up of OneCause

Score 9 out of 10
Vetted Review
Verified User
Incentivized
The main reason for our decision to use the OneCause product was to expand our capabilities at our fundraising gala, especially for our silent auction.
  • Manage donations
  • Operate a silent auction
  • Manage donors
  • Startup is difficult when you are a new user who doesn't have a lot of time to spend watching videos of how to do simple tasks.
  • This is not as convenient as it could be for fiscally sponsored programs. Fiscally sponsored programs can not easily print report to send to donors & sponsors since they operate under one name and function under another organizations 501(c)(3).
  • The inability to edit events without having to contact customer service is not convenient.
  • Startup is difficult when you are a new user who doesn't have a lot of time to spend watching videos of how to do simple tasks.
This is great to manage your event, including registration. Whether it is a live or silent auction it is a great way to manage your donations, packages and your bidders.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use OneCause's BidPal system for our school auction. It is our major fundraiser for our school and we needed an upgrade from our handwritten, paper system that we were using for our silent and live auction. BidPal has done what they promote- increasing our auction revenue by using this online system.
  • OneCause's Customer Support is the best I've ever experienced
  • The online training classes included with the system are extremely helpful
  • The final product (the online auction presentation to users) looks great and is easy to use
  • The initial auction set up is somewhat complicated, but there is training available for this
Last year was my first time using OneCause. I had a lot of questions when it came to setting up our large school auction. The over the phone customer support was the best I've ever experienced. They were really patient and helpful and almost always I was confident my question/problem was resolved by the end of the call.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We implemented OneCause's Mobile Bidding Software at our "Broadway Bash" Annual Fundraiser. We utilized OneCause to create a digital home base for our event. Guests could see event info, an itinerary for the night, and even preview packages that would be available for auction. Using this software gave us the ability to organize our event, and keep accurate reports of things like RSVPs, ticket sales, guest contact information, bidding history, package prices and price increases etc. It is a complete A to Z event management software, and it helped us create a seamless experience for our guests.
  • Automatically generating tax receipts for guests who donate, win silent auction packages, etc
  • Comprehensive overview of your entire event
  • Top-of-the-line customer service and help lines
  • More guidance on terminal use (in case guests do not want to use their personal device)
  • More volunteer training guides
OneCause is less appropriate for small, intimate events. It works incredibly well for large-scale auctions, fundraisers, and events where the goal is the maximize the amount of money you can raise. It makes it easy for guests to support your cause and give money through donations, appeals auctions, and so on.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We primarily use the software for our annual dinner auction. This has increased our donations capabilities and has moved us forward in the technology world. Our volunteers are able to use the software behind the scenes easily. We are able to document donors and item donation in a way that allows easy after event follow up and donor appreciation through reporting.
  • Giving you totals easily, from donations to supporters.
  • Easy to train operationally for your event.
  • Allows multiple users creating an easier way to get more people in your organization involved.
  • The details page is complicated for those who aren't familiar with graphic design.
  • Not being allowed to have more than one raffle online.
Our organization has benefited from fast easy reporting of supporters, items, and donations. It has allowed multiple administrators to find out where we are at within the event.
December 07, 2022

More Than Just OneCause!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use OneCause for our virtual and in-person events. OneCause mobile bidding helps with the ease of coordinating events and is user-friendly.
  • It has great customer support.
  • Platform is user-friendly.
  • It has informative and educational webinars.
  • I would like larger pictures for auction items.
  • Some functionalities are difficult to locate, i.e. how to set a goal on the thermostat.
  • It would be nice to be able to click on numbers in the Planner Summary on the Home page, i.e. under Auction Activity "# of Donations", it would bring up who donated and the dollar amount, under Supporters "# of Attendees"/"# of VIPs", under Proceeds "Silent Auction", etc...
  • When setting up packages, I would like to be able to delete unused Categories.
On-site customer support is outstanding!
Score 7 out of 10
Vetted Review
Verified User
Incentivized
we use it for our annual fundraising event - it helps track attendee info and collection of their fundraising commitments. It helps with our main fundraising event from soup to nuts, and event the thank you note afterward.
  • credit card collection
  • table assignments
  • changeable interface
  • allow for partial refunds
  • release tickets that are not used by a sponsor
  • offer canned reports to be downloaded in excel format
our events with financial commitments made at them. free events i would not use this service for, requiring the attendee to make an account is cumbersome
Score 7 out of 10
Vetted Review
Verified User
Incentivized
AF has started to use OC to track the management of our events, including revenue and income, purchase event tickets, donors, and donations of all kinds. Overall event management.
  • Look of the site.
  • % breakout data given back to client.
  • Managers of OC are very knowledgeable and personable.
  • Accept Sponsorship on site.
  • Ability to edit placement of data on site. i.e. logos placement , honorees photos.
  • Less features overall.
Finding the time needed to train on OC and all of its features - is difficult for me to do. I liked OC overall. However, it seems, at times, overly complicated. I think making it a bit more simplified would be helpful to users that just don't have hours for training. The staff was excellent and knowledgeable. For me, the platform seems a bit complex. It would be great to simplify somehow due to time constraints for your end users, like myself.
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